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Refunds Policy

Refund, return and replacement procedure for damaged/faulty goods or missing parts

  1. If you are entitled to a refund, please contact us via OnlineDeals website – “Contact Us”, and we will advise if the product needs to be. Refunds will be issued to the original payment method. We cannot issue refunds to a different account or credit card to that used to place the relevant order.

  2. If you are entitled to a replacement or spare part, please send the request via OnlineDeals website - “Contact Us”, and we will advise if the product needs to be returned. If you are entitled to a replacement product or spare part, but:

  • there is an address discrepancy with the order (which is due to your or the customer’s error) such that the product/part is returned to us, a cost of Return To Sender (if applicable) and re-delivery cost will be imposed by us on you for any products returned to us as the sender; and/or

  • an incorrect product is returned we will not be responsible for these products or have any obligation to return these to you.

 

Change of mind refund requests

  1. We do not accept change of mind refund requests for:

    • health and safety products ;

    • bulk purchases (including by pallet or pick up); or

    • products that are opened (i.e. are not unopened in their original packaging).

  2. Otherwise, we only consider a change of mind refund request if this is made within 14 days after the item is delivered to the customer. As a retailer, you must notify us of a change of mind refund request within these 14 days. If this does not occur, the change of mind refund request could be rejected.

Change of mind request procedure

  1. You must consult with us about any change of mind refund request. Please do not return the product to us without our prior consultation. If no consultation has occurred, a refund will not be provided.

  2. Please send a message via OnlineDeals website – “Contact Us” with the pictures or video (or an acceptable quality) that shows the condition of the received product and an explanation about why you would like to return the product, and if the item is eligible for a refund.

  3. If a change of mind request is accepted, and:

    • you have been provided with the return label, we will refund the item price and the shipping fee minus return postage and a restocking fee of 10% of the item price and the shipping fee; or

    • you have not been provided with the return label, we will refund the item price and the shipping fee minus a restocking fee of 10% of the item price and the shipping fee

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